You have implemented an iPad POS system and suddenly something is wrong. Don’t worry as you are not the only person experienced iPad POS issues.
In this article, we will discuss 3 common iPad POS issues and how to successfully solve them:
1. Sales not syncing with back-office
Usually, when sales that have been closed on the iPad Point of Sale system fail to appear in the reporting section and this can create a chaotic situation in a retail or restaurant environment. The store manager won’t be able to coordinate the end of day reports with the takings and this can create a big confusion. One of the benefits of cloud-based systems is that no data is kept permanently on the in-store devices. Instead, the data is stored on remote servers that are managed by the software provider. If the internet connection fails to connect for a longer period of time, the Point of Sales system will not be able to connect with the servers which mean the sales made through the POS system will not show in the reports until the internet connection is stable. In order to avoid this problem, you need to make sure that all sales data reach your back office and also make sure your internet connection has an upload speed of 768 kbps or faster. Also, to make sure you avoid any internet dropouts, we highly recommend you to back up the internet connection from a separate provider with a different physical line.
2. iPad disconnecting from the printers
The perfect example is the kitchen printer. This is a very important tool in the daily restaurant operations. The same applies to receipt printers in retail stores. When the iPad POS system is disconnected from the printers, you are not able to send the orders to the kitchen for them to be properly prepared. This means that customers are waiting for their order, which may lead to delays and errors in their order. This is not acceptable if you are trying to satisfy your customers and meet their demands on time. The main reason for this problem is the fact that iPad and WiFi network are connected and if the iPad is connected to more than one WiFi network it can cause to jump between WiFi networks (it usually chooses the strongest network at that time). The best way to avoid this would be to forget all WiFi networks on the iPad and use only your local WiFi network. You can do this in just a few clicks - by choosing the information button next to the different WiFi network in the iPad's settings. You will notice the “forget network” option, click on it and the iPad will never connect to this network again.
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3. The Point of Sale stations aren’t syncing
If you have more than one POS system in tour store, you might experience issues with orders syncing between two or more iPads. When orders are opened on a customer tab or table, the table should display as being occupied on the other iPad POS screens. The same goes for customer table. In order to keep all of your iPads in sync and establish a reliable communication with each other, it is best to keep the iPad locked to the POS application. When the app is closed it can cause problems with syncing to other POS screens. You can easily prevent this problem by setting up guided access on all iPads. This will lock the iPad to the POS application and if a user tries to exit it will require an admin password.
Hope this article was helpful!